Mark delivers strong business insights and best practices enabling even the smallest business to gain improvements through the service they provide their customers. He has worked with major corporations like FedEx and Fiat Chrysler Automobiles. Mark's approach includes a set of proven customer service principals, management leadership rules, employee process-building blocks and, implementation maps that apply effectively across all types of industries.
Jennifer has worn many hats over her ten years with Mark Beaton & Associates. She is currently responsible for our social media, website, and all behind-the-scenes administrative duties. In addition, she manages the details and works with our clients every step of the way. She works closely with the consultant and client to help them achieve their customer service goals. Her passion for customer service is evident with each person she works with.